We want you to feel confident shopping with us — and totally in love with what you ordered.
But if something’s not quite right, we’ve got your back. Our Peace of Mind Returns Policy offers 30-day returns and exchanges to make things easy, whether you need a different size or had a change of heart.
To lodge your exchange or return, simply visit our Returns Portal.
Need sizing advice or help with the portal? Email us anytime at hello@mamamovement.com.au — we’re always happy to help.
Size Exchanges (Australia)
We’re committed to helping you find your perfect fit!
Size exchanges are available on all items, excluding Final Sale. This includes:
• Full-priced items.
• Sale items.
• Items purchased using a discount code.
A $10.95 return shipping label fee applies, which we’ll provide to you.
Exchanges are subject to availability. If your requested size is out of stock, you can opt for store credit or a refund (where eligible).
Returns (Australia)
Here’s what you need to know:
• Full-priced items: Eligible for a refund or store credit.
• Sale items or items purchased with a discount code: Store credit only.
• Final Sale items: Not eligible for return or exchange unless faulty.
A $10.95 postage fee will be deducted from your refund or store credit to cover the return shipping label, which we’ll provide.
Size Exchanges and Returns (International)
We offer returns and size exchanges for international customers too!
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Return shipping must be covered by you (via your preferred carrier — please retain tracking details)
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Exchanges are subject to availability
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If your requested size is unavailable:
Free Gift with Purchase
If your order included a free gift with purchase (e.g. a promotion or minimum spend offer), the entire order is considered a sale order,eligible for store credit or size exchange only - not refunds.
Note: This doesn’t include the free delicates wash bag with first orders — that gift won’t affect your return eligibility.
Local Pickups (Melbourne)
Collected your order from our warehouse in Williamstown North?
You can still lodge your return via our Returns Portal. Once it's lodged, you’re welcome to drop it off in person during our local pickup hours — we’ll send you the details by email.
Warranty Claims
We take great pride in the quality of our garments. If you receive an imperfect item, please lodge a warranty claim through our Returns Portal. If approved, we’ll cover the return postage and offer a replacement, refund, or store credit.
Important Notes
- All returns and exchanges must be lodged within 30 days of the date your order is shipped.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Items returned in soiled or altered condition won’t be accepted.
- Once your return has been delivered back to us please allow 3-5 business days for your return outcome to be processed
Still have questions? Email us anytime at hello@mamamovement.com.au — we’re here to make your experience as joyful as our activewear! 💖
