Returns & Exchanges
We understand that shopping online can be tricky, but we are so confident that you will LOVE your new Mama Movement garments, which is why we offer a 30 day FREE SIZE EXCHANGES policy on all full-priced items within Australia as well as a PEACE OF MIND RETURNS policy .
We do our best to maintain accurate sizing tables, and can provide assistance with sizing to help you order the right size for you. However, if for some reason your garments are not a perfect fit, we are happy to offer a size exchange. The return shipping cost is covered by mama movement for all FULL-PRICED ITEMS delivered within Australia. For SALE items and/or international orders, we still gladly provide size exchanges, but the return shipping cost is not covered by mama movement.
To request a size exchange, simply email us at firstname.lastname@example.org with your order number, and items you wish to exchange including the new requested size. Once we have processed this we will email you the return shipping information. Note the free size exchange for full-priced items can only be used ONCE per order.
Exchanges are subject to availability. If your new size is not available, you will be offered store credit or a refund as appropriate. For all other exchanges including exchanging for a different garment, please see Returns policy below.
FULL PRICE: Refund and Store credit available. Return shipping at your own cost.
SALE / PROMOTIONAL: Store credit only. Return shipping at your own cost.
Please note that any refunds / store credits will exclude any cost of shipping paid. Mama Movement does not cover the cost of return postage UNLESS the return is due to defective items received or for a free size exchange as per the size exchange policy above. We recommend using a post service with a tracking number as we cannot be held liable for garments that are lost in the return process.
- All returns and exchanges must be submitted within 30 days of purchase
- Items must be in original condition with all tags attached
- Of course you can try your items on to check that they fit, but please ensure they are not soiled, washed or altered in any way.
How to request a return or exchange
Send us an email at email@example.com with the following information:
1. Order number
2. Details of the items you would like to return/exchange and whether you prefer a refund, store credit or exchange (note only full price items are eligible for a refund).