We want you to feel confident shopping with us โ and totally in love with what you ordered. Our Peace of Mind Returns Policy offers 30-day returns and exchanges to make things easy, whether you need a different size or had a change of heart.
To lodge your exchange or return, simply visit our Returns Portal.
Need sizing advice or help with the portal? Email us anytime at hello@mamamovement.com.au โ weโre always happy to help.
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Size Exchangesย (Australia)
Weโre committed to helping you find your perfect fit!
Size exchanges are available on all items, excluding Final Sale. This includes:
โข Full-priced items.
โข Sale items.
โข Items purchased using a discount code.
A $10.95 return shipping label fee applies, which weโll provide to you.
Exchanges are subject to availability. If your requested size is out of stock, you can opt for store credit or a refund (where eligible).
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Returns (Australia)
Hereโs what you need to know:
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Full-priced items: Eligible for a refund or store credit.
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Orders with a discount code applied:Store credit only.
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Sale items: Store credit only.
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Final Sale items: Not eligible for return or exchange unless faulty.
A $10.95 postage fee will be deducted from your refund or store credit to cover the return shipping label, which weโll provide.
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Size Exchanges and Returns (International)
We offer returns and size exchanges for international customers too!
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Return shipping must be covered by you (via your preferred carrier โ please retain tracking details)
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Exchanges are subject to availability
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If your requested size is unavailable:
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Free Gift with Purchase
If your order includedย a free gift with purchase (e.g. a promotion orย minimum spend offer), theย entire order is considered a sale order,eligible forย store credit or size exchange only -ย not refunds.
Note: This doesnโt include the free delicates wash bag with first orders โ that gift wonโt affect your return eligibility.
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Local Pickups (Melbourne)
Collected your order from our warehouse in Williamstown North?
You can still lodge your return via our Returns Portal. Once it's lodged, youโre welcome to drop it off in person during our local pickup hours โ weโll send you the details by email.
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Warranty Claims
We take great pride in the quality of our garments. If you receive anย imperfect item, please lodge a warranty claim through our Returns Portal. If approved, weโll cover the return postage and offer a replacement, refund, or store credit.
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Important Notes
- All returns and exchanges must be lodged withinย 30ย days of the date your order is shipped.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Items returned in soiled or altered condition wonโt be accepted.
- Once your return has been delivered back to us please allow 3-5 business days for your return outcome to be processed
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Still have questions? Email us anytime at hello@mamamovement.com.auย โ weโre here to make your experience as joyful as our activewear! ๐
